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Home / Industries / Retail & E-commerce
Industry solution

Connect the store with the customer operation behind it.

Retailers need more than a checkout. They need product data, payments, orders, stock, support, returns, customer communication and campaign activity. IXXO Cart provides the commerce layer while IXXO Hub supports the operational and customer service layer.

Business problems

Retail & E-commerce need systems that reduce repeated data entry, disconnected communication, hidden follow-ups and manual administration. The cost is not only software subscriptions; it is the daily loss of visibility between teams, customers and management.

Less re-entryData should move from inquiry to workflow.
More visibilityTeams need one place to see status.
Better serviceCustomers need answers, files and updates.

How IXXO helps

Retailers need more than a checkout. They need product data, payments, orders, stock, support, returns, customer communication and campaign activity. IXXO Cart provides the commerce layer while IXXO Hub supports the operational and customer service layer.

Online store and order workflows Customer support connected to orders Product, payment and shipping operations POS and inventory possibilities Email campaigns and customer segmentation Customer portal for service and communication

Example workflow

1
Capture

A customer request, order, form, email, document or booking enters the system.

2
Process

The team creates the relevant task, ticket, proposal, project, invoice or document workflow.

3
Serve

The customer uses the portal, receives updates and has access to the relevant records.

Products used

Main product: IXXO Hub. Depending on the business, IXXO Cart, IXXO Multi-Vendor, IXXO Hosting and custom development may also apply.

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